Free deliveries from € 49 * ❤ Support 7 days a week ❤ Covid-7: 20 deliveries per week

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Frequently Asked Questions

Order

Once your basket is validated, several delivery methods are available to you. This is when you select the delivery that is right for you.

Once your products have been selected and your order validated, you have a field dedicated to promotional codes which is offered to you. It appears before the payment of your order.

Here you are at the last stage of your order! Select the payment method that suits you:

- Bank card

- bank transfer

- cash payment directly in store (please see the list of our stores)

Once your order has been registered, you will automatically receive an email confirming that it has been validated.

Don't panic, just write to our support info@ethnibeautymarket.com by specifying your request. The latter will be processed within 2 hours. Our support is open from 9 a.m. and 19 p.m.

To change the delivery address, you must create an account by mentioning the new address and then indicate to the support (info@ethnibeautymarket.com) to change the delivery address of your order.

If you wish to return a product to us, the product must be intact, in its original packaging, accompanied by its accessories and its instructions.

After the reception of your package you have 14 days to manifest yourself.

After the reception of your package you have 14 days to manifest yourself. Please note: the returned product must be intact in its original packaging. For a return to the store: 1. Go to the corner of your choice 2. Take: - the invoice for your order - the return slip 3. Our team will either exchange or reimburse your product

We can have you delivered abroad from our site ethnibeautymarket.com

The costs vary depending on the country of delivery, the weight and the size of the package. They are calculated after the validation of your basket.

You can refer to the information received via the "package tracking" link.

You can benefit from free delivery in the following two cases: - by selecting the withdrawal in the shop - by placing an order with an amount equivalent or greater than 60 euros

When you receive the automatic order confirmation email, a provisional delivery date is indicated. This provides for the replenishment time if necessary. You will receive an email for any progress on your order (shipping, delay, restocking).

This means that one of the products in your order is being restocked. A second package will be sent to you as soon as the missing product is available again. You will receive an email from us to notify you if this should happen to you.

If you find that your order is damaged, you must contact and send the photos of the problem as soon as possible to our customer service by email or WhatsApp.

Once your account has been created, you can go to your customer area. From your space you can access "my orders". Once done you can click on the following link: https://www.ethnibeautymarket.com/apps/tracktor

You can also follow your order with the link which is sent in the shipping confirmation email.

We send you your invoice at the same time as your package.

The points of sale are the addresses of our corners, you can buy your products there et collect your packages.

The collection points are only intended for the recovery of your packages.

Payment

· On the website you can pay by: bank card, Amex, Paypal, bank transfer, cash (IDF) · In our corners you can pay by: bank card, cash

We attach great importance to the security of our customers' banking data. All online payments are handled by Stripe and PayPal.

Offers

Your offer can only be used once.

Offers are not cumulative.

Before proceeding to the payment stage, you have the possibility of entering your promotional code in a dedicated field.

Products

This may be due to a technical problem. The logistics team performs several stock updates per day. So after a while things should return to normal.

Ethni Beauty Market

To reach the support:

- by email : support@ethnibeautymarket.com

- by phone: +33 1 79 72 89 87

- via WhatsApp (and only WhatsApp): +33 7 56 80 50 85


When contacting, please specify your order number (# EBM00000) or, failing that, the email address used to place an order.


For any professional request, join: espace.pro@ethnibeautymarket.com

You can send your spontaneous application to the following address rh@ethnibeautymarket.com

If your profile interests us we will contact you.

If you want to join the Ethni Beauty Market adventure you must fill out the following form: https://www.ethnibeautymarket.com/pages/acces-espace-pro We will get back to you as soon as possible.

If you want to sell your brand at Ethni Beauty Market, go to this page https://www.ethnibeautymarket.com/pages/votre-marque-sur-ethni-beauty-market and fill in the requested information. We will get back to you as soon as possible.

You will find here the addresses of our points of sale as well as our collection points.

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