ARTICLE 1 - OBJECT

This website is operated by Ethnic Beauty Market. Throughout the site, the terms “we”, “us” and “our” refer to Ethni Beauty Market. Ethni Beauty Market offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting this site and / or purchasing one of our products, you agree to our "Service" and agree to be bound by the following terms and conditions ("General Conditions of Sale", "General Conditions of Sale and Use"). , "Conditions"), including the additional terms, conditions and policies referred to herein and / or accessible by hyperlink. These Terms and Conditions of Sale and Use apply to all users of this site, including but not limited to users who browse the site, who are sellers, customers, merchants, and / or content contributors.

Please read these Terms of Sale and Use carefully before accessing or using our website. By accessing or using any part of this site, you agree to be bound by these Terms and Conditions of Sale and Use. If you do not agree to all the terms and conditions of this agreement, then you must not access the website or use the services provided there. If these Terms and Conditions of Sale and Use are considered an offer, acceptance is expressly limited to these Terms and Conditions of Sale and Use.

All new features and tools that will be added later to this store will also be subject to these Terms and Conditions of Sale and Use. You can check the most recent version of the General Conditions of Sale and Use at any time on this page. We reserve the right to update, change or replace any part of these Terms of Sale and Use by posting updates and / or changes on our website. It is your responsibility to check this page regularly to see if any changes have been made. Your continued use of the website or your access to it after the posting of any changes constitutes your acceptance of those changes.

Our shop is hosted on Shopify Inc. They provide us with the e-commerce platform that allows us to sell you our products and services.

 

 

ARTICLE 2 - CONDITIONS OF USE OF OUR ONLINE SHOP

By accepting these Terms and Conditions of Sale and Use, you represent that you have reached the age of majority in your country, state or province of residence, and that you have given us your consent to allow any person of age minor is your responsibility to use this website.

The use of our products for any illegal or unauthorized purpose is prohibited, and you shall not, in connection with the use of the Service, violate the laws of your jurisdiction (including but not limited to To copyrights).

You must not transmit worms, viruses or any other destructive code.

Any breach or violation of these Terms and Conditions of Sale and Use will result in the immediate termination of your Services.

 

 

ARTICLE 3 – ETHICS CHARTER

At Ethni Beauty Market, inclusion, respect, honesty and kindness are values ​​that we defend loud and clear. We expect exemplary behavior, whether from our after-sales service team or from our kind customers. We will be particularly vigilant on this subject.

You can download our ethics charter by clicking here: charter of customer rights and responsibilities.

We therefore reserve the right to refuse access to services at any time to any person who deviates from our ethical charter.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service or use of the Service or any access to the Service or contact on the website through which the Service is provided without permission Written express prior to our part.

 

 

ARTICLE 4 - ACCURACY, COMPLETENESS AND NEWS OF INFORMATION

We are not responsible if the information available on this site is not accurate, complete or up to date. The content of this site is provided for informational purposes only and should not be your sole source of information for making decisions without first consulting more accurate, complete and up-to-date sources of information. If you decide to rely on the content presented on this site, you do so at your own risk.

This site may contain some prior information. This prior information, by its nature, is not up to date and is provided for information purposes only. We reserve the right to modify the content of this site at any time, but we have no obligation to update the information on our site. You agree that it is your responsibility to monitor changes made to our site.

 

 

ARTICLE 5 - AMENDMENTS TO SERVICE AND PRICES

The prices of our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (and any part or content thereof) without notice and at any time.

We will not be liable to you or any third party for any change in price, suspension or interruption of the Service.

 

 

ARTICLE 6 – PRODUCTS OR SERVICES (if applicable)

Our products or services are exclusively available online on our website. These products or services may have limited quantities and are subject to return or exchange only in accordance with our Return Policy.

We have done our best to display as clearly as possible the colors and images of our products that appear on our shop. We can not guarantee that the color display on your computer screen will be accurate.

Please note that manufacturers may sometimes change their packaging. We update the various existing versions on our product sheets as much as possible. In no case does this mean that you will be able to choose between one packaging or another, the content of the products remaining strictly identical. The various photos are therefore there for informational purposes.

We reserve the right, but are not obliged to do so, to limit sales of our products or services to any person, and in any geographical region or jurisdiction. We could exercise that right on a case-by-case basis. We reserve the right to limit the quantities of any product or service we offer. All product descriptions and product prices may be changed at any time without notice, in our sole discretion. We reserve the right to stop offering a product at any time. Any offer of service or product presented on this site is void where prohibited by law.

We do not warrant that the quality of any products, services, information, or other merchandise you have obtained or purchased will meet your expectations or that any errors in the Service will be corrected.

 

 

 ARTICLE 7 – DELIVERY 

We do not have premises open to the public. You therefore do not have the option of selecting in-store collection when ordering.

Orders are processed within a maximum of 48 working hours when the products are in stock. 

We work with a transport provider who offers you several delivery options:

  • Colissimo with signature
  • Mondial Relay
  • Chronopost
  • DHL
  • UPS

Each transport provider has its own general conditions of sale. Deliveries to relay points are less expensive but have the least flexible general conditions of sale.

The customer chooses his delivery method knowingly.

It happens that relay points are sometimes saturated. Mondial Relay or Chronopost then take the liberty of delivering the package to the nearest available relay point. We cannot then make any complaints.

If Mondial Relay loses your package, it opens an investigation and allows a period of 20 working days from the opening of the file. 

Two possibilities are then considered:

  • either the package is found and it then continues delivery to the relay point defined by the customer
  • or the package is lost and is then declared damaged. Mondial Relay then reimburses us for the package, which in turn allows us to reimburse the customer.

In these two cases the customer will have to wait in order to receive their package or their refund. THE after sales service is at your entire disposal to answer your concerns or questions. 

It is the customer's responsibility to accurately indicate their address and telephone number in order to receive delivery tracking emails as well as text messages alerting them that their package has arrived at the destination relay point.

After 7 days at a relay point (Chronopost or Mondial Relay), the package is returned to the sender. Any forgetting to collect the package will not give rise to a refund of shipping costs. It is the customer's responsibility to follow the delivery of their package.

 

ARTICLE 8 – RIGHT OF WITHDRAWAL

You have the right to withdraw from this contract without giving any reason within fourteen days. The withdrawal period expires fourteen days after the day on which you, or a third party other than the carrier and designated by you, takes physical possession of the last good.

You will have to cover the direct costs of returning the goods. The Buyer will ensure that the product(s) are returned suitably protected to the following address:

EBM, 21 rue du petit Albi, Cérès building number 304, 95800 Cergy

The exercise of the right of withdrawal is excluded for the following contracts:

  • Contracts for the supply of goods made to the consumer's specifications or clearly personalized;
  • Contracts for the supply of goods likely to deteriorate or expire quickly;
  • Contracts for the supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection;
  • Contracts for the supply of audio or video recordings or computer software where they have been unsealed by the consumer after delivery

To exercise the right of withdrawal, you must notify us of your decision to withdraw from this contract by means of an unambiguous declaration by:

  • email to boutique@ethnibeautymarket.com
  • by post to the following address: EBM, 21 rue du petit Albi, building le Cérès number 304, 95800 Cergy

 

Recall :

Article L221-23 of the Consumer Code

The consumer returns or returns the goods to the professional or a person designated by the latter, without undue delay and, at the latest, within fourteen days following communication of his decision to withdraw in accordance with article L. 221-21 , unless the professional offers to collect these goods himself.

 

Article L221-24 of the Consumer Code

When the right of withdrawal is exercised, the professional reimburses the consumer for all sums paid, including delivery costs, without undue delay and at the latest within fourteen days from the date on which he is informed of the withdrawal. consumer's decision to withdraw.

For contracts for the sale of goods, unless he offers to collect the goods himself, the professional may defer reimbursement until recovery of the goods or until the consumer has provided proof of receipt. shipment of these goods, the date chosen being that of the first of these events.

The professional makes this reimbursement using the same means of payment as that used by the consumer for the initial transaction, unless the consumer expressly agrees to use another means of payment and to the extent that the reimbursement does not cause any costs for the consumer.

The professional is not required to reimburse the additional costs if the consumer has expressly chosen a more expensive delivery method than the standard delivery method offered by the professional.

The consumer only bears the direct costs of returning the goods, unless the professional agrees to bear them.

 

ARTICLE 9 – RETURN POLICY EXCLUDING RIGHT OF WITHDRAWAL

Ethni Beauty Market ships its packages via a service provider that you choose after payment of your order. We offer, among others, Mondial Relay, Colissimo, UPS… The list is not exhaustive.

In the context of these deliveries, different situations may arise. We will answer it differently depending on the context.

  • If your package is returned to us and this due to a breach on your part, Ethni Beauty Market will ask you to pay for the delivery for the return of your order.
  • If your package is shipped to you but you are not going to pick it up, your order will be refunded, excluding shipping costs.
  • If your package is returned to us and this due to a failure on our part or that of the delivery person you have selected, Ethni Beauty Market will return your order free of charge.

 

 

 ARTICLE 10 – CUSTOMER SERVICE

For any information or questions relating to our products or the tracking of your order, our Customer Service is at your complete disposal through:

  • telephone, on a non-premium rate number at 01 79 72 89 87 or 07 56 80 50 85,
  • chat on the website,
  • the contact form or by email at boutique@ethnibeautymarket.com

 

ARTICLE 11 - CM2C MEDIATOR

What is a mediator?

The mediator intervenes in a dispute between you, the customers and us, the company. The mediator meets the requirements of independence, neutrality, impartiality, confidentiality, probity and diligence.

In which cases to call a mediator?

You can appeal to the mediator if and only if a written complaint from you has been made to our services. If our response does not meet your expectations, this is where you enter the mediator.

Please note, CM2C does not take charge of files from customers who have not made a complaint.

How to approach the mediator?

Two solutions are available to you:

 

 

ARTICLE 12 - ACCURACY OF INVOICING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, at our sole discretion, reduce or cancel purchased quantities per person, per household or per order. These restrictions may include orders placed by or from the same customer account, same credit card, and / or orders that use the same billing and / or shipping address. In the event that we change or cancel an order, we may attempt to notify you by contacting you at the e-mail address and / or billing address / telephone number provided at The order was placed. We reserve the right to limit or prohibit orders which, in our sole judgment, may appear to come from merchants, dealers or distributors.

You agree to provide up-to-date, complete and accurate order and account information for all orders placed on our store. You agree to promptly update your account and other information, including your e-mail address, credit card numbers and expiration dates, so that we may complete your transactions and contact you if necessary.

For more details, please see our Return Policy.

 

 

ARTICLE 13 - INTELLECTUAL PROPERTY

All texts, comments, illustrations and images reproduced on the ethnibeautymarket.com site are reserved under copyright as well as intellectual property rights for the entire world. This is why and in accordance with the provisions of the Intellectual Property Code, only use for private use is authorized, subject to different or even more restrictive provisions of the Intellectual Property Code.

Any other use constitutes counterfeiting and is punishable under Intellectual Property law without prior authorization from SAS EBM. Any total or partial reproduction of the SAS EBM catalog is strictly prohibited.

 

ARTICLE 14 - OPTIONAL TOOLS

We may provide you with access to third-party tools that we do not track, control or influence.

You acknowledge and agree that we provide access to such tools "as is" and "as available" without warranty, representation or condition of any kind and without any approval. We will have no legal liability arising out of or in connection with the use of these optional third-party tools.

If you use the optional tools offered on the site, you do so at your own risk and discretion, and you should review the terms and conditions on which these tools are offered by the relevant third party provider (s).

We may also, in the future, offer new services and / or new features on our site (including new tools and resources). These new features and services will also be subject to these Terms and Conditions of Sale and Use.

 

 

ARTICLE 15 - LINKS OF THIRD PARTIES

Certain content, products and services available through our Service may include material from third parties.

Links from third parties on this site may redirect you to third party websites that are not affiliated with us. We are not required to review or evaluate the content or accuracy of these sites, and we do not warrant or assume any responsibility for any content, website, product, service or other materials accessible on or From these third party sites.

We are not responsible for any damages or damages incurred in connection with the purchase or use of any goods, services, resources, content, or any other transaction made in connection with such third party websites. Please read the policies and practices of third parties carefully and ensure that you understand them before you commit to any transaction. Complaints, claims, concerns, or questions concerning the products of such third parties must be submitted to these third parties.

 

 

ARTICLE 16 - COMMENTS, SUGGESTIONS AND OTHER USER PROPOSALS

If, at our request, you submit specific content (for example, to enter competitions), or if without a request from us you send creative ideas, suggestions, proposals, plans or other materials, whether online, by email, by postal mail, or otherwise (collectively, "Comments"), you grant us the right, at any time, without restriction, to edit, copy, publish, distribute , to translate and otherwise use in any media any comments you send to us. We are not and should not be held

  • to maintain the confidentiality of comments;
  • to pay compensation to anyone for any comments provided;
  • to respond to comments.

We may, but have no obligation to do so, monitor, modify or delete content that we, in our sole discretion, believe to be unlawful, offensive, threatening, abusive, defamatory, pornographic, obscene or otherwise objectionable, or that infringes any intellectual property or these Terms and Conditions of Sale and Use.

You agree to write comments that do not violate the rights of third parties, including copyrights, trademarks, privacy, personality, or other personal or proprietary rights. You also agree that your comments will not contain any illegal, defamatory, offensive or obscene content and that they will not contain any computer virus or other malicious software that could in any way affect the operation of the Service Or any other associated web site. You may not use a false e-mail address, claim to be someone you are not, or try to mislead us and / or third parties as to the origin of your comments. You are fully responsible for all comments you make and their accuracy. We assume no responsibility and disclaim any obligation with respect to any comment you make or any other third party publishes.

 

 

ARTICLE 17 - PERSONAL INFORMATION

Submitting your personal information to our store is governed by our Privacy Policy. Click here to view our Privacy Policy.

 

 

ARTICLE 18 - ERRORS, INACCURACIES AND OMISSIONS

There may be information on our site or in the Service that may contain typographical errors, inaccuracies or omissions that may relate to product descriptions, prices, promotions, offers, fees Product shipping, delivery time and availability. We reserve the right to correct any error, inaccuracy, omission, and to change or update information or cancel orders, if any information in the Service or any other associated website is inaccurate, and , At any time and without notice (including after you place your order).

We are not required to update, modify or clarify the information in the Service or any other associated web site, including but not limited to price information, unless required by law. No defined update or updating date in the Service or any other associated website should be taken into account to conclude that the information in the Service or any other associated website has been modified or updated.

 

 

ARTICLE 19 - PROHIBITED USES

In addition to the prohibitions set out in the General Conditions of Sale and Use, you are prohibited from using the site or its content:

  1. for illegal purposes;
  2. to incite others to carry out or take part in illegal acts;
  3. to violate any regional ordinance or any international, federal, provincial or state law, rule or regulation;
  4. to infringe or violate our intellectual property rights or those of third parties;
  5. to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate against anyone based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
  6. to submit false or misleading information;
  7. to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will compromise the functionality or operation of the Service or of any related or independent website or the Internet;
  8. to collect or track the personal information of others;
  9. to spam, phish, hijack a domain, extort information, crawl, crawl or scan the web (or any other resource);
  10. for obscene or immoral purposes; Or
  11. to violate or circumvent the security measures of our Service, any other website, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any prohibited uses.

 

 

ARTICLE 20 – EXCLUSION OF WARRANTIES AND LIMITATION OF LIABILITY

We do not warrant or claim in any way that your use of our Service will be uninterrupted, fast, secure or error-free.

We do not warrant that the results that may be obtained through the use of the Service will be accurate or reliable.

You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time without notifying you in advance.

You expressly agree that your use of the Service, or your inability to use it, is at your sole risk. The Service and all products and services provided to you through the Service are provided "as is" and "according to availability" for your use (unless expressly stated otherwise by us) without representation, without Warranties and conditions of any kind, expressed or implied, including all implied warranties of merchantability or fitness for a particular purpose, durability, title and non-infringement.

 

Ethni Beauty Market, our directors, managers, employees, affiliates, agents, contractors, interns, suppliers, service providers and licensors can in no way be held responsible for any injury, loss, claim, or direct, indirect damage, incidental, punitive, special, or consequential damages of any kind, including but not limited to loss of profits, revenues, savings, data, replacement costs or any similar damages, which they are contractual, tort (even in cases of negligence), strict liability or otherwise, resulting from your use of any service or product derived from this Service, or as to any other claim related in any way to your use of the Service or any product, including but not limited to any errors or omissions in any content, or any loss or damage of any kind arising from use of the Service orany content (or product) posted, transmitted, or otherwise made available through the Service, even if you have been notified of the possibility that they may occur. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability will be limited to the maximum extent permitted by law.

 

 

ARTICLE 21 - COMPENSATION

You agree to indemnify, defend and protect Ethni Beauty Market, our parent company, our subsidiaries, affiliates, partners, managers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, with respect to any claim or request, including reasonable attorney's fees, made by any third party as a result of or arising out of your violation of these General Terms and Conditions of Sale and Use or the documents to which they refer, or of your violation of any law or the rights of a third party.

 

 

ARTICLE 22 - DISSOCIABILITY

 In the event that a provision of these Terms and Conditions of Sale and Use is deemed illegal, void or unenforceable, this provision may nevertheless be applied to the fullest extent permitted by law, and the non-applicable part shall be considered as being dissociated from these General Conditions of Sale and Use, this dissociation shall not affect the validity and applicability of all the remaining provisions.

 

 

ARTICLE 23 - TERMINATION

 The obligations and liabilities incurred by the parties prior to the termination date will remain in effect after the termination of this agreement for all purposes.

These Terms and Conditions of Sale and Use are effective unless and until they are terminated by you or not. You may terminate these Terms and Conditions of Sale and Use at any time by notifying us that you no longer wish to use our Services, or when you stop using our site.

If we determine, in our sole discretion, that you are unsuccessful, or if we suspect that you have been unable to comply with the terms of these Terms and Conditions of Sale and Use, we may also terminate this agreement at any time without notice to you in advance and you will remain liable for all amounts owing up to and including the date of termination, and / or we may deny you access to our Services (or any part of them) ).

 

 

ARTICLE 24 - ENTIRE AGREEMENT

Any failure on our part to exercise or enforce any right or provision of these Terms and Conditions of Sale and Use should not constitute a waiver of such right or provision.

These Terms and Conditions of Sale and Use or any other policy or operating rule that we publish on this Site or in connection with the Service constitute the entire agreement and agreement between you and us and govern your use of the Service, and replace all prior and contemporaneous communications, proposals and agreements, oral or written, between you and us (including, but not limited to, any prior version of the Terms and Conditions of Sale and Use).

Any ambiguity as to the interpretation of these General Conditions of Sale and Use should not be interpreted to the detriment of the writing party.

 

 

ARTICLE 25 - APPLICABLE LAW

These General Conditions of Sale and Use, as well as any other separate agreement through which we provide you Services will be governed and interpreted under the laws in force at 79 Avenue Paul Vaillant Couturier, La Courneuve, 93120, France.

 

 

ARTICLE 26 - MODIFICATIONS TO THE GENERAL CONDITIONS OF SALE AND USE

You can check the most recent version of the General Conditions of Sale and Use at any time on this page.

We reserve the right, in our sole discretion, to update, modify, or replace any part of these Terms of Sale and Use by posting updates and changes on our site. It is your responsibility to visit our site regularly to see if any changes have been made. Your continued use of or access to our site following the publication of any changes to these Terms and Conditions constitutes acceptance of these changes.

 

 

ARTICLE 27 - CONTACT INFORMATION

Questions regarding the General Conditions of Sale and Use should be sent to info@ethnibeautymarket.com.