The processing of our orders is generally of the order of 2-3 working days. Following this, your order will be shipped and a tracking number will be communicated to you in order to be able to know the progress of the delivery of your package. The delivery time is around 2-5 working days depending on the carrier (Colissimo / Mondial Relay) and the destination (France / Europe).
The health crisis linked to Covid-19 is having an impact on work in warehouses but also on the distribution of your parcels. We continue to adapt our organization to ensure the safety of our teams as well as that of our customers.
Despite the new government measures and the announcement of a new containment, our warehouse currently continues to guarantee the shipment of your orders 3 times a week.
The delay accumulated in the transport networks linked to large volumes could however increase following confinement and have an impact on delivery times: thus due to the current health crisis we would like to inform you that slight delays are occurring. to plan on your orders.
You can use the sites of our carriers to follow the progress of your package.
Currently our carrier Mondial Relay encounters some dysfunctions at the level of the follow-up of its deliveries. You can also contact them for more information.
Our team remains at your disposal for any questions.
In today's environment, take care of yourself and your loved ones.