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Free deliveries from €69 via Mondial Relay* ❤ 3 deliveries per week
Free deliveries from €69 via Mondial Relay* ❤ 3 deliveries per week
The processing of our orders is generally of the order of 2-3 working days. Following this, your order will be shipped and a tracking number will be communicated to you in order to be able to know the progress of the delivery of your package. The delivery time is around 2-5 working days depending on the carrier (Colissimo / Mondial Relay) and the destination (France / Europe).
Free delivery only applies to the carrier Mondial Relay and France métropolitaine.
This means that our team proceeded to dispatch the items of your order in stock:
First of all, make sure your order is being prepared. If this is the case, you should have received an email telling you and your order must be in the status "in preparation" in tracking your order.
If your order is in preparation and the advertised shipping time has not passed, don't worry. Our logistics department does everything possible to ship your order to you as quickly as possible.
If your order is not shipped within the announced timeframe and you have no information from us informing you of a shipping delay or a possible shortage of stock, do not hesitate to contact our Customer Service. so that one of our advisers can examine your situation.
Know that our teams do all three eights, and do their best to ship as many orders as possible.
Our team remains at your disposal for any questions.
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