You can track the status of your order at each stage of the process either via

• the tracking page
• emails sent to you

We invite you to check your spam carefully.

For any difficulty with your order, you can contact us via the contact page.

Delivery times vary depending on the carrier. If the status does not change after 7 days, write to us via the contact pageWe will open a complaint.

For all products that are in stock, orders are Processed within 48 business hours.

If your order has not yet been shipped, please contact us as soon as possible via the contact page. We will do everything possible to address the request quickly.

Check your spams/junk mail. Follow-up notifications may be found there.

Write to us at the address support@ethnibeautymarket.com with your order number and gallery of the package/product. You will be offered a reshipment, an exchange, or a refund as appropriate. (Remember to report the issue in the...) 7 working days (after receipt.) We invite you to refer to our Terms and Conditions and to our Return policy for more details.

Contact us As soon as possible. We open a case with the carrier and keep you informed until the replacement/refund is received.

Yes! You just need to click on “Alert me” on the product page to receive an email as soon as it is back in stock.

Yes, we work with the Brands or their official distributors.

Product returns are only permitted within 14 days of receipt in the case of a cancellation. For damaged or non-conforming products, you must report the problem within 7 days of receiving the product. To do so, you must complete the form. merchandise return formPrior validation from customer service is required. Please feel free to consult our Return policy for more details.

You have 14 calendar days from the date of receipt (product new, unopenedCheck out our Terms and Conditions for more information.

Yes. They can be returned under the same conditions as other items (new/unopened). However, if you would like a replacement, obtaining an identical product is subject to stock availability.

The return address will be provided to you. after validation customer service.
Please do not return anything without prior agreement from our customer service department and without having completed the form. merchandise return form
(see Article 11 of the General Terms and Conditions of Sale).

• Change of mind : at the customer's expense.
• Defective product/non-compliant delivery : covered by EBM (prepaid label).

Exchanges are possible for one defect/non-conformity However, the return will only be processed after validation by Customer Service, in accordance with the General Terms and Conditions of Sale and the Return Policy. You can initiate this process using the form. Make a claim.

Click on My Account > Create accountFill out the form and submit it. You will then be able to track your orders, manage your addresses, and download your invoices.

Click on “Forgot your password?”You will receive a reset link by email. Remember to check your Spam/Junk Mail folder if you don't receive it in your main inbox.

No, we don't have no physical storePurchases are made exclusively online with home delivery or delivery to a collection point. This allows us to offer you the best prices on our carefully selected range of products.

Simply use the official tool Locate a relay point.

We accept bank cards (Visa, Mastercard, Amex), Apple Pay, Google Pay, etc. Payment is 100% secure.

Yes. All our displayed prices are inclusive VAT Incl. (taxes included).

Our team is available Monday to Friday, from 9am to 17pm, Paris time.

Please contact our customer service team.

You can contact customer service.

• by e-mail support@ethnibeautymarket.com
• via the contact page
• by phone : 01 79 72 89 87 / 07 56 80 50 85.