To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging.
Many products can not be returned. Perishable goods such as food, flowers or magazines can not be returned. We also do not accept intimate or sanitary products, dangerous products or flammable gases or liquids.
Other items that can not be returned:
- Gift cards
- Downloadable software products
- Certain health and personal care products
To make a return, you must present us with a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
There are certain situations where only a partial refund can be granted: (if applicable)
- Accessories.
- Products already started.
- Any item that is not in its original condition, that is damaged or that has some missing parts for reasons that are not due to an error on our part.
- Any item that is returned more than 14 days after delivery.
Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an e-mail to confirm that we have received it. We will also inform you of our decision to approve or reject your refund request.
If your application is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Late or missing refunds (if applicable)
If you have not received your refund yet, please check your bank account first.
Then contact the credit card issuer, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often a processing time required before a refund is posted.
If after completing all of these steps you still have not received your refund, please contact us at contact@ethnibeautymarket.com.
Sale items (if any)
Only items with regular prices can be refunded. Unfortunately, reduced items are not refundable.
Exchanges (if applicable)
We only replace an item if it is defective or damaged. If in this case you wish to exchange it for the same article, send us an e-mail to info@ethnibeautymarket.com and send your article to: 79 Avenue Paul Vaillant Couturier, La Courneuve, 93120, France.
Gifts
If the returned item was identified as a gift at the time of purchase and it was sent to you directly, you will receive a gift credit equal to the value of your return. Once we have received the returned item, a gift certificate will be mailed to you.
If the item has not been identified as a gift at the time of purchase, or if the gift giver preferred to first receive the item for you later, we will send a refund to the gift giver and they will know that you have returned the item.
Shipping
To return a product, you must mail it to:
- Mosaic Parc de Cergy
- At L3M
- Building C3 - Le Cérès - No. 304
- 21-23 rue du Petit Albi
- 95800 Cergy
You will be responsible for paying your own shipping charges to return your item. Shipping costs are not refundable. If you receive a refund, the return costs will be deducted from it.
Depending on where you live, the time required to receive your exchanged product may vary.
If you are shipping an item worth more than 75€, you should consider using a delivery service that allows you to track the shipment or take out a delivery insurance. We do not guarantee that we will receive the item you return to us.